bazi33 Privacy Policy

Introduction and Scope

This Privacy Policy ("Policy") describes how bazi33 ("bazi33", "we", "us", "our") collects, processes, stores, discloses, and protects personal data relating to users ("Player", "User", "you") of the bazi33 website located at https://bazi33.org and all associated services, applications, and features (collectively, the "Service").

This Policy applies to all personal data collected through your use of the bazi33 Service, regardless of how you access it — whether through a mobile browser, desktop browser, or any other means. It should be read alongside our Terms & Conditions, which govern your use of the Service more broadly.

By registering an account or otherwise using the bazi33 Service, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the Service.

Personal Data We Collect

bazi33 collects personal data in two broad categories: data you provide to us directly, and data we collect automatically through your use of the Service.

Data you provide directly:

• Registration data: Full name, date of birth, email address, phone number, and the username and password you create when opening a bazi33 account.
• Identity verification (KYC) data: Government-issued photo identification (e.g., national ID card, passport), proof of residential address (e.g., utility bill, bank statement), and where required, a selfie or live identity check to confirm identity.
• Payment data: Mobile banking account references (bKash, Nagad, Rocket, Upay), bank account details, and card information (Visa, Mastercard) where applicable. Full card numbers are never stored on bazi33 servers — payment processing is handled by certified payment service providers.
• Communications: Any messages, support tickets, live chat transcripts, or other correspondence you send to bazi33 or its support team.
• Responsible gaming data: Information you provide when setting deposit limits, session time limits, or requesting self-exclusion through the responsible gaming tools.

Data collected automatically:

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage data: Pages visited, games played, bets placed, session duration, click-through patterns, and feature interactions within the Service.
• Transaction data: Records of deposits, withdrawals, wagers, winnings, bonuses, and account balance history.
• Location data: General geographic location inferred from your IP address, used for jurisdictional compliance and fraud prevention. bazi33 does not collect precise GPS location.
• Cookies and tracking technologies: Session cookies, persistent cookies, and similar technologies used to maintain your login session, remember preferences, and understand platform usage. See Section 8 for full cookie information.

How We Use Your Personal Data

bazi33 processes your personal data only for specific, legitimate purposes. The primary purposes for which we use your data are as follows:

• Account management: To create and maintain your bazi33 player account, verify your identity, process your deposits and withdrawals, and deliver the core features of the Service.
• Legal compliance and KYC: To fulfill our obligations under applicable anti-money laundering (AML) and know-your-customer (KYC) requirements, including verifying that you meet the minimum age requirement of 21 years.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, account takeover attempts, collusion, and other security threats to the platform and to other players.
• Customer support: To respond to your queries, resolve disputes, process complaints, and communicate important account or platform updates to you.
• Responsible gaming: To monitor gameplay patterns for signs of problem gambling, to process responsible gaming requests (such as deposit limit changes or self-exclusion), and to fulfil our duty of care obligations.
• Personalisation and platform improvement: To understand how players use the Service, to improve platform features, and to present relevant game recommendations or promotional content based on your activity — subject to your marketing preferences.
• Marketing communications: Where you have opted in to receive marketing, to send you promotional offers, bonus notifications, and information about new features via email or platform notification. You may opt out at any time by contacting support.
• Legal proceedings: Where required, to establish, exercise, or defend legal claims involving bazi33.

Data Sharing and Disclosure

bazi33 does not sell, rent, or trade your personal data. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment processors: We share transaction-relevant data (such as account reference numbers and transaction amounts) with our payment service providers — including bKash, Nagad, Rocket, Upay, and card processing networks — solely to process your deposits and withdrawals.
• Identity verification providers: We engage certified third-party identity verification services to perform KYC checks. These providers process your identification documents under strict data processing agreements and may not use your data for any purpose other than identity verification.
• Game studios and content providers: When you play a game powered by a third-party studio (such as Pragmatic Play, Evolution Gaming, Spribe, or NetEnt), certain gameplay data is transmitted to those studios for game delivery and fairness auditing purposes.
• Fraud prevention and security networks: We may share data with industry-standard fraud prevention databases where we have reasonable grounds to suspect fraudulent or criminal activity, including multi-account fraud or payment fraud.
• Legal and regulatory authorities: We may disclose personal data to law enforcement agencies, courts, or regulatory bodies where required to do so by applicable law, or where we believe in good faith that disclosure is necessary to protect the rights, property, or safety of bazi33, its players, or the public.
• Corporate transactions: In the event of a merger, acquisition, restructuring, or sale of assets, player data may be transferred to the successor entity, subject to equivalent data protection obligations.

All third parties with whom bazi33 shares personal data are required to implement appropriate technical and organisational security measures and are prohibited from using the data for any purpose beyond the scope authorised by bazi33.

Data Retention

bazi33 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active account data: Retained for the full duration of your account with bazi33 and for a minimum of five (5) years following account closure, to satisfy AML record-keeping obligations.
• Transaction records: All deposit, withdrawal, and wagering records are retained for a minimum of five (5) years in accordance with financial record-keeping requirements.
• KYC documents: Identity verification documents are retained for a minimum of five (5) years from the date of verification or account closure, whichever is later.
• Support communications: Customer support correspondence is retained for a minimum of three (3) years from the date of the interaction.
• Marketing data: Where you have consented to marketing, your marketing preferences and contact details for this purpose will be retained until you withdraw consent or for a period of two (2) years following your last interaction with a marketing communication, whichever comes first.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with bazi33's internal data lifecycle management procedures.

Your Data Subject Rights

As a user of the bazi33 Service, you hold a number of rights in relation to the personal data we hold about you. bazi33 is committed to honouring these rights within a reasonable timeframe and without undue burden to you:

To exercise any of the above rights, please contact bazi33 support via live chat or by emailing [email protected] (plain text — not a clickable link). We may need to verify your identity before processing your request. We will respond within a reasonable timeframe and will notify you if we are unable to fulfil your request, along with the reasons why.

Data Security

bazi33 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and our servers.
• Encrypted data storage for sensitive data fields, including identity documents and payment references, held on our servers.
• Role-based access controls ensuring that bazi33 staff can only access personal data on a need-to-know basis relevant to their job function.
• Audit logging of all access to and modifications of personal data within our systems, with regular review by our security team.
• Regular security assessments of our platform infrastructure to identify and remediate vulnerabilities promptly.
• Two-factor authentication (2FA) available for player accounts to provide an additional layer of protection against unauthorised login.

While bazi33 takes all reasonable precautions to safeguard your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, bazi33 will notify affected players without undue delay and will take appropriate remedial action.

Cookies and Similar Technologies

bazi33 uses cookies and similar tracking technologies to provide and improve the Service. The types of cookies we use are as follows:

• Strictly necessary cookies: These are essential for the Service to function and cannot be disabled. They include session authentication cookies that keep you logged in during your visit and security tokens that protect against cross-site request forgery (CSRF) attacks.
• Functional cookies: These remember your preferences — such as your preferred language setting and responsible gaming limits — so that you do not need to re-enter them on every visit.
• Analytics cookies: These help us understand how players use the Service, which pages are visited most frequently, and where technical issues arise. Analytics data is aggregated and anonymised where possible.
• Marketing cookies: Where you have consented to marketing, these cookies may be used to present relevant promotional content to you within the platform. bazi33 does not use cookies to serve advertising on third-party websites.

You may manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent certain core features of the Service — including login — from functioning correctly. For functional and analytics cookies, you may opt out without affecting core Service availability.

Children and Minors

The bazi33 Service is strictly for adults aged 21 and above. bazi33 does not knowingly collect, process, or store personal data relating to individuals under 21 years of age. If we become aware that a minor has provided personal data to us, we will take immediate steps to delete that data and close the associated account.

If you believe that a minor has registered on bazi33, please notify us immediately by contacting support via live chat or email at [email protected] so that we may investigate and act accordingly.

Changes to This Privacy Policy

bazi33 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where practicable, notify registered players via account notification or email. Minor changes (such as clarifications of existing text) may be made without separate notification.

We encourage you to review this Policy periodically to stay informed about how bazi33 protects your personal data. Your continued use of the Service following any update constitutes acceptance of the revised Policy.